Brauer
Material handling experts build a mobile solution to raise their service level to new heights.

Brauer is one of the industry's most trusted material handling solutions providers, with over 30 years of experience. Brauer offers services such as equipment management, engineering, systems integration and facility design.
CHALLENGE
The ability to quickly respond to issues that arise from equipment
performance or use is crucial to Brauer’s business.
But response time can get slowed down by users submitting
incomplete support requests or being unable to locate the right
department.

Brauer knew it was vital to seek faster ways for their customers to
interact with their service team.
solution
Our efforts to maximize efficiency of primary contact between
clients and Brauer’s client services guided us towards a solution
featuring QR­code and barcode scanning.

The Brauer Service Call Assistant allows users to scan QR
codes directly from units enrolled in the program and submit
automated service requests to the dispatch center.

The system quickly collects and processes user inquiries on
maintenance service, parts, rentals, and sales and ensures that
representatives have the unit make, serial number, unit location,
and other necessary data.

The Assistant then quickly puts users in direct contact with the
relevant company representative for any of Brauer’s departments.

The released solution is fully integrated with iOS, Android, LAMP
Admin Panel applications, and Zendesk.
impact
Even the most perfectly engineered and meticulously maintained
solution can become victim to equipment malfunction. It’s a fact of
life.

With the Brauer Service Call Assistant, Brauer made sure this fact
wouldn’t get in the way of business.
With fewer delays due to incorrect or insufficient unit data, Brauer
was able to forge stronger customer relationships and boost sales
efforts.

For customers, it meant less paperwork and shorter downtime.
Any purchase, service upgrade, or service request could be swiftly
addressed with a mobile device.

By taking advantage of the latest in enterprise mobile technology,
Brauer streamlined their commitment to providing customers with
reliable products and exemplary service.
Name